Roo Watches is located in London, UK.

Orders are usually shipped 1-2 business days after the order is placed.

Once your order has been dispatched, you will receive a tracking number via a shipping confirmation email. You can track your order by visiting the shipping carrier's website and entering the tracking number. Domestic orders (UK) we use Royal Mail Services & for international orders we use UPS or DHL.

We accept all major credit and debit cards, Paypal and Apple Pay.

We have a 14-day return policy, please see our Returns and Refunds Policy.

Warranty Information: Our warranty policy varies depending on the type of product you purchase. Here’s a breakdown: 1. Original Watches: • These watches retain the manufacturer's warranty. • Warranty terms and duration may vary by manufacturer and will be provided at the time of purchase. 1. Customized Watches: • Original Warranty Transition: • Customizing an original watch voids the manufacturer's warranty. • Our Warranty Commencement: • Our warranty starts from the date of purchase and lasts for 2 years. • Coverage: • Covers defects arising from the customization process. 1. Accessories: • Warranty Commencement: • Our warranty starts from the date of purchase and lasts for 2 years. • Coverage: • Covers manufacturing defects. General Exclusions: • Our warranty does not cover normal wear and tear. Claims (Applicable to Customized Watches and Accessories): • If you encounter an issue, contact our customer service team with your order details. • We'll guide you through the process to assess and rectify any defects covered under our warranty.