Question 1

Where are you located?

Accepted Answer

Roo Watches is located in London, UK.

Question 2

How long does it take to ship my order?

Accepted Answer

Orders are usually shipped 1-2 business days after the order is placed.

Question 3

How do I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a  tracking number via a shipping confirmation email. You can track your order by visiting the shipping carrier's website and entering the tracking number. Domestic orders (UK) we use Royal Mail Services & for international orders we use UPS or DHL.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Paypal and Apple Pay.

Question 5

Returns and Refunds Information

Accepted Answer

We have a 14-day return policy, please see our Returns and Refunds Policy.

Question 6

How does the warranty work?

Accepted Answer

Warranty Information:
Our warranty policy varies depending on the type of product you purchase. Here’s a breakdown:
1. Original Watches:
    • These watches retain the manufacturer's warranty.
    • Warranty terms and duration may vary by manufacturer and will be provided at the time of purchase.

1. Customized Watches:
    • Original Warranty Transition:
       • Customizing an original watch voids the manufacturer's warranty.

• Our Warranty Commencement:
    • Our warranty starts from the date of purchase and lasts for 2 years.

• Coverage:
    • Covers defects arising from the customization process.

1. Accessories:
    • Warranty Commencement:
       • Our warranty starts from the date of purchase and lasts for 2 years.

• Coverage:
    • Covers manufacturing defects.

General Exclusions:
 • Our warranty does not cover normal wear and tear.
Claims (Applicable to Customized Watches and Accessories):
 • If you encounter an issue, contact our customer service team with your order details.
 • We'll guide you through the process to assess and rectify any defects covered under our warranty.

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