Roo Watches is located in London, UK.

Orders are usually shipped 1-2 business days after the order is placed.

Once your order has been dispatched, you will receive a tracking number via a shipping confirmation email. You can track your order by visiting the shipping carrier's website and entering the tracking number. Domestic orders (UK) we use Royal Mail Services & for international orders we use UPS or DHL.

We accept all major credit and debit cards, Paypal and Apple Pay.

We have a 14-day return policy, please see our Returns and Refunds Policy.

Warranty Information:

Our warranty policy varies depending on the type of product you purchase. Here’s a breakdown:

1. Original Watches:
   

   • These watches retain the manufacturer's warranty.

   • Warranty terms and duration may vary by manufacturer and will be provided at the time of purchase.

1. Customized Watches:
   

   • Original Warranty Transition:

     • Customizing an original watch voids the manufacturer's warranty.

• Our Warranty Commencement:

  • Our warranty starts from the date of purchase and lasts for 2 years.

• Coverage:

  • Covers defects arising from the customization process.

1. Accessories:
   

   • Warranty Commencement:

     • Our warranty starts from the date of purchase and lasts for 2 years.

• Coverage:

  • Covers manufacturing defects.

General Exclusions:

• Our warranty does not cover normal wear and tear.

Claims (Applicable to Customized Watches and Accessories):

• If you encounter an issue, contact our customer service team with your order details.

• We'll guide you through the process to assess and rectify any defects covered under our warranty.