FAQ

We accept payment by credit card, PayPal, and bank transfer.

Delivery times may vary depending on your location. We aim to dispatch orders within 2-3 working days and delivery times within Austria are typically between 2-5 working days. For international orders, delivery times may be longer.

Yes, we offer international shipping to most countries. However, shipping times and costs may vary depending on your location.

We offer a 14-day return policy. If you are not satisfied with your purchase, you may return the products for a full refund. Products must be returned in their original condition, with all tags and labels attached. You are responsible for the cost of returning the products to us.

You can cancel your order at any time before it has been dispatched. If your order has already been dispatched, you can still return the products within 14 days for a full refund.

Once your order has been dispatched, we will send you a confirmation email with a tracking number. You can use this tracking number to track your order on our website

If you receive a faulty or damaged product, please contact us immediately with a photo of the product and a brief description of the problem. We will either replace the product or offer a full refund, depending on the circumstances.

If the product you want is out of stock, you can sign up for our email notifications to be alerted when it becomes available again. You can also contact us to find out when it will be back in stock.

You can contact customer service by emailing us at [insert email address] or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

Thank you for choosing our online clothes shop in Austria! If you have any further questions or concerns, please don't hesitate to contact us.